| Q: How do I contact Pennsylvania Chamber Insurance?
A: Please visit t he Contact Us to see the email, phone numbers and addresses. Please use our Customer Feedback form if you would like to submit requests or questions via the website.
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| Q: What are your hours of operation?
A: We are open for business from 8 a.m. to 4:30 p.m. Monday – Friday. Our website is available 24 hours a day, seven days per week.
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| Q: What is my ORG ID and where can I find it?
A: Your ORG ID or Organization ID is your account number. The number is on on your monthly invoice . It is printed on the upper right corner of the first page of the invoice beside the word "Account."
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| Q: When is my payment due?
A: The monthly invoices are due on the 20th of each month. Invoices are produced the first week of the month. Full payment must be made on or before the 20th to avoid a possible late fee.
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| Q: Where do I send my payments?
A: Payments should be mailed to PA Chamber Insurance, Inc., P.O. Box 8500-54773, Philadelphia, PA 19178-4773.
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| Q: I forgot to remove a terminated employee from my coverage. Can I take a credit for his premium?
A: As a reminder, we ask you to pay as billed. A change can be made retroactively for a maximum of 30 days from the date of the current invoice. For example, you have just received the invoice for June's coverage and realize that you have forgotten to delete an employee who terminated in February. According to the 30-day rule, the change can only be made retroactive to April 1.
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| Q: How can I get more details about additional products(s)?
A: Please vise our Product Portfolio page for more information about additional products and services.
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| Q: Who can access my information?
A: Only approved contacts (Decision Maker, Group Leader) are supplied access to company and benefit program information via the our website. Employees and other personnel should not be given access to the account.
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| Q: Is my information safe on the internet?
A: PA Chamber Insurance has taken steps to make sure your information is secure and can be viewed by approved individuals only. You can do your part to protect this information by not sharing your login or account information with anyone else.
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| Q: What if I forget my password?
A: The challenge question you set during registration can be used to verify your identity and allow you access to the Group Administrator’s log in to modify your password in the event you lose or forget the one you initially chose. If you cannot log in, please contact Customer Relations at 877-463-9891 to request that your information be reset.
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Q: Can I add another authorized person to our account?
A: Access will be set up for the Decision Maker and the Group Leader on file with us. All other requests will be managed and approved on a case by case basis. If you have questions or would like to request access for another employee, contact Customer Relations at 877.463.9891 or submit a Customer Feedback form.
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| Q: Can I view all of my previous invoices on the web?
A:
The Your Advantage section of our website displays invoices for the previous six months. To request a copy of an invoice dated prior to the previous six months or if have billing questions, please contact Customer Relations at 877.463.9891.
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| Q: How do I change my password?
A: After logging on to Your Advantage, the secure section of the website, you will be presented with an option to change your password.
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| Q: If I want to add or change employees, who do I contact?
A: Changes to member enrollment can be made by logging on to the secure sectino of the PA Chamber Insurance website. You can also submit changes on the proper carrier change forms via mail or fax. Changes may be mailed to PA Chamber Insurance at 417 Walnut St, Harrisburg, PA 17101 or faxed to 717.720.5598.
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| Q: My information or information regarding my dependent is incorrect, how can I fix it?
A: Please notify PA Chamber Insurance via the Customer Feedback form or contact Customer Relations at 877.463.9891 for the appropriate forms needed to make the correction.
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| Q: What if my invoice doesn’t reflect recent changes I’ve made?
A: Because of the printing schedule, the invoice may not always reflect recently requested changes. Please pay as billed even if you have submitted changes or enrollment paperwork. Retroactive adjustments will be added to future invoices to account for any updates made to enrollment.
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Q: Why is my Renewal Date important?
A: The renewal date corresponds to your program open enrollment period. This is the timeframe when you are permitted to alter your benefit selections, add enrollment for non-new employees and evaluate coverage offerings for the coming year. It is also the timeframe that the health care carrier will provide new rates for the following year for your organization.
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Q: How do I get more enrollment or change forms?
A: Forms for both new enrollment and change requests can be found on the Forms page. You can print these forms to use for any enrollment requests. You may also submit enrollment and changes via the secure section of the website by logging in to Your Advantage. Additionally, our Customer Relations department is available by phone or email to assist you at 877.463.9891 or customerrelations@pciinsurance.com.
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Q: Do all of my employees have to enroll in the health insurance plan?
A: Seventy-five percent of your eligible employees need to enroll in the health insurance program. Eligible employees must work at least 20 hours per week. Credit may be extended for those who have spousal coverage with certain health plans.
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Q: What forms are required to ensure full-time students over the age of 18 are covered?
A: PA Chamber Insurance plans will cover unmarried children between the ages of 19 and 25, provided that they are full-time students and solely dependent on the employee for financial support. Without notification that the child is a full-time student, he or she will be terminated from the policy on the first day of the month following their 19th birthday. It is the employee's responsibility to notify the benefits administrator that his/her soon-to-be 19-year-old is a full-time student. Benefit administrators should send an enrollment/change form and dependent extended eligibility form to PA Chamber Insurance with the school and expected graduation date noted. The employee should also notify the administrator when his/her child ceases to be a full-time student, so that the child can be removed from the plan.
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Q: Can active employees over the age of 65 remain on the group coverage?
A: If the company is enrolled in the ChamberAdvantage program, employees over the age of 65 may remain on the insurance if they are actively working a minimum of 20 hours per week.
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Q: How do I know which pharmacies participate in the network?
A: The pharmacy network consists of most of the major chains as well as many independent pharmacies. To locate a participating pharmacy, call 800.345.3806 or visit the Medco website.
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Q: What dental providers are in the network?
A: If your business participates in the United Concordia dental benefit program, we encourage your employees to use dentists that accept Concordia Flex to obtain benefits at the highest level. Your employees can call United Concordia at 800.332.0366 to get a listing of participating dentists or visit the United Concordia website at www.ucci.com. Click Concordia Advantage Network to search.
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